Frequently asked
Everything customers usually want to know before ordering a brolly.
How much is UK delivery?
Free UK standard delivery on orders over £30. Other delivery charges calculated at checkout. Available services and charges depend on your basket and delivery address. UK terms do not apply to international shipping.
How long will my order take?
UK: Standard Delivery · Estimated delivery: 7–10 working days. Items marked Fast Delivery · Estimated delivery: 3–5 working days. Mixed baskets use the longest item estimate. Timeframes may vary by item; estimates are not guaranteed.
Can I order from outside the UK?
Choose your country / region to check Shopify market prices. An active market or listed country does not confirm shipping or fulfilment. Delivery cost and availability calculated at checkout for your basket and full address; no overseas delivery date is promised. Contact us before ordering if no suitable service is offered or fulfilment is unclear.
Can my order arrive sooner?
If you need an umbrella for a particular date, contact us before ordering. We cannot guarantee an earlier arrival.
How are international orders fulfilled?
International orders may be sourced after ordering and sent directly to your address, or fulfilled through a suitable source serving your destination. The route depends on the product and country; this does not imply locally held stock or guaranteed faster delivery. Packaging may vary. Delivery charges are separate from product prices and depend on configured services at checkout. UK estimates do not apply overseas.
What about international customs, taxes and returns?
Customs, VAT and import duties depend on your destination and the fulfilment route. Check the treatment shown at checkout; if it is unclear, contact us before ordering rather than assuming all charges are included. For returns, contact us before sending an item back so we can confirm the correct address and instructions. Applicable consumer rights are not affected.
How do I track my order?
You'll receive an order confirmation as soon as payment completes, and tracking information will be provided by email where available after dispatch.
Can I return my umbrella if I change my mind?
UK and EU consumers generally have a statutory 14-day cancellation period from receiving an online order. Contact hello@simplybrollies.co.uk before sending anything back for the correct returns address and instructions; our registered office is not our returns address. Change-of-mind return postage is paid by you where lawfully disclosed and applicable. We cover necessary return costs and provide statutory remedies for faulty, damaged, wrong or non-conforming goods where we are responsible. See Returns & Refunds for full detail.
Can I open an umbrella before deciding whether to keep it?
Yes. You may inspect the umbrella as you reasonably would in a shop, including opening it to see the canopy and mechanism. If it is handled beyond that and its value is reduced — for example outdoor use, dirt, bent ribs or a marked canopy — we may make an appropriate deduction from the refund where the law permits.
What happens if my umbrella arrives damaged?
Email hello@simplybrollies.co.uk with your order number and a photo. Damaged, faulty and misdescribed items are handled separately from change-of-mind returns, and we cover return postage where we are responsible.
What happens if I receive the wrong item?
Contact hello@simplybrollies.co.uk and we'll put it right and arrange return of the incorrect item at no cost to you.
How do I contact Simply Brollies?
Email hello@simplybrollies.co.uk, or use the contact form on our Contact page. We aim to reply within two working days.
Are your umbrellas windproof?
Wind resistance varies by model. Simply Storm has a vented double canopy and fibreglass frame, but no handheld umbrella is guaranteed against inversion or damage. Do not use one in storm-force winds.
What makes Simply Storm different?
Simply Storm is a 62-inch (157 cm) golf umbrella with 8 fibreglass ribs, a fibreglass shaft and a vented double canopy that helps reduce inversion in gusty weather, with room for two people.
Do your umbrellas protect against the sun?
Shade and canopy coatings vary by model. Do not assume a UV or UPF rating unless it is stated in that product’s specifications; an umbrella does not replace other sun protection.
How does The Beacon LED umbrella work?
The handle contains a built-in LED torch and the canopy has reflective trim, for dark, wet evenings. It does not guarantee that road users will see you. It's also a reverse-folding design, so the wet side folds inward.
Can I wash my umbrella?
Wipe the canopy with a damp cloth and leave it open to air dry. Never machine wash or tumble dry, and always dry it fully before storing to avoid mildew.
What payment methods do you accept?
Checkout is hosted by Shopify and accepts major debit and credit cards. The full list of payment methods available to you is shown at checkout.
Is my payment secure?
Yes. Payments are processed by Shopify's secure, PCI-compliant checkout. We never see or store your card details.