Returns & Refunds

Arrange a return

To arrange a return, please contact Simply Brollies before sending your item back.

Email: hello@simplybrollies.co.uk
WhatsApp: 07584 912572

We will provide you with the appropriate returns address and return instructions.

Please do not send returns to our registered office address. The registered office is not our returns address.

14 days to change your mind

UK and EU consumers generally have a statutory right to cancel an online order within 14 days of receiving it. Simply contact us by email or WhatsApp with your order number to let us know. We will provide the correct returns address and instructions. You must then send the item back within 14 days of telling us you wish to cancel.

Condition of returns

Please return items in a resaleable condition where you can, ideally with the original sleeve, tags and packaging. You're very welcome to open the umbrella and try the mechanism as you reasonably would in a shop. Reasonable inspection does not affect your refund.

Where the law permits, we may deduct a reduction in value caused by handling beyond reasonable inspection — for example outdoor use, soiling or damage. We will explain any proposed deduction. Original packaging is preferred, not a condition of exercising statutory cancellation rights. We do not charge restocking fees.

Return postage

For change-of-mind returns, you pay direct return postage where this has been lawfully disclosed and is legally applicable. Contact us first for the return destination, particularly for cross-border returns. Please keep proof of postage. If goods are faulty, damaged, incorrect or otherwise do not conform to the contract, we handle the return in accordance with applicable UK/EU consumer law and you will not be charged necessary return costs where we are responsible.

Refunds

Cancellation refunds are made without undue delay and within the applicable statutory deadline, normally within 14 days of being told you are cancelling. Where the law permits, we may withhold the refund until we receive the goods or evidence that you sent them back, whichever is earlier. Refunds go to your original payment method unless otherwise agreed, without a refund fee. When you cancel the whole order, we refund the cost of our least expensive standard outbound delivery option; any extra paid for an upgraded service need not be refunded. Contact us if you would prefer an exchange; availability and any costs will be confirmed first.

Faulty, damaged or incorrect items

If your umbrella arrives faulty, damaged, incorrect or otherwise does not conform to the contract, we cover the return cost where we are responsible and your rights and remedies under applicable UK/EU consumer law apply. Contact us before returning it, with your order number and a photo where possible, and we will provide the appropriate instructions.

What isn't covered

Umbrellas are weather products and accidental or storm damage can happen to any of them. We cover genuine manufacturing faults — for example a frame or auto-open mechanism that fails in normal use — but we can't accept responsibility for damage caused by misuse, accidents, severe or gale-force winds, inverting the canopy by force, general wear and tear over time, or attempted repairs and modifications.

If you're unsure which applies, send us a photo at hello@simplybrollies.co.uk and we'll take a fair look at it with you.

Your statutory rights

Nothing in this policy removes or limits your statutory rights under applicable UK or EU consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Mandatory consumer protections in your country of residence remain applicable where the law provides them.