Returns & Cancellations
We want you to love your brolly. Here's exactly where you stand if something isn't right.
Faulty or damaged items
If your umbrella arrives damaged, or develops a fault that isn't caused by misuse, email hello@simplybrollies.co.uk within 30 days of delivery with your order number and a photo. We'll arrange a replacement or a refund at no cost to you.
Wrong item received
If we send the wrong colour or model, we'll put it right straight away — contact us and we'll cover the return postage.
Your right to cancel
Because we sell online in the UK, you have a statutory right to cancel your order within 14 days of receiving it, under the Consumer Contracts Regulations. To cancel, email us at hello@simplybrollies.co.uk. Items must be returned unused and in their original packaging, and the cost of return postage is yours unless the item is faulty or incorrect. Refunds are issued to your original payment method within 14 days of us receiving the item back.
What we can't accept
- Umbrellas that have been used, damaged through misuse, or altered
- Items returned without contacting us first
- Requests made more than 14 days after delivery for change-of-mind cancellations
Questions?
Email hello@simplybrollies.co.uk and we'll help.